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Refund Policy

Customer satisfaction is our destination! Please feel free to return any eligible item within 15 days after receiving your original order. When shipping back, please make sure the item with its original package and unused in order not to after the second sale.

 

1. Items returned within 15 days of receiving your original order will be eligible for a refund if it has evident manufacturing defect, such as the size, style, hair material, cap construction or hair color doesn't match the description, please feel free to contact us, our customer service will reply to you as soon as possible.
 

2. Items must be returned in original, factory condition (unaltered, unworn, undamaged and with tags attached in original packaging) as we do not sell refurbished or previously owned products. Please make sure the virgin Brazilian hair product is INTACT and the LACE has NOT been cut.
 

3. Please notice that if you wish to return any or all parts of your order, you will need to contact customer service firstly, you can send the items back after their confirmation. Once the returned item is received and inspected, your refund will be back to your original payment account. Buyer needs to pay for the return shipping fee. Or you can keep the hair product and negotiate with our customer service for the refund directly.
 

4. Please note that free gifts should be shipped out together with the original package.
 

5. After the return request has been authorized, the hair product can be shipped back to the address we gave you. Please kindly send email about your order number and returned package number.

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